Last updated: 20 May 2025

Holdens Chartered Surveyors (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following personal data:

• Identity and Contact Data: Name, address, email address, phone number.
• Property Information: Details related to properties surveyed or valued.
• Financial Data: Payment details processed securely through third-party providers.
• Technical Data: IP address, browser type, operating system, and website usage statistics.
• Marketing Preferences: Your preferences in receiving marketing communications from us.

2. How We Use Your Information

We use your personal data for the following purposes:

• To provide and manage our surveying services.
• To communicate with you regarding appointments, reports, and other service-related matters.
• To process payments and manage billing.
• To comply with legal and regulatory obligations.
• To send you marketing communications if you have opted in.

3. Legal Basis for Processing

Our processing of your personal data is based on one or more of the following legal grounds:

• Performance of a contract with you.
• Compliance with legal obligations.
• Your consent, where applicable.
• Our legitimate interests, provided these do not override your rights and freedoms.

4. Data Sharing

We may share your personal data with:

• Service providers who assist in delivering our services (e.g., IT support, payment processors).
• Regulatory bodies, such as RICS, where required.
• Legal or professional advisors, if necessary.
• Law enforcement agencies, if required by law.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.

7. Your Rights

Under the UK GDPR, you have the following rights:

• Access to your personal data.
• Correction of inaccurate or incomplete data.
• Erasure of your personal data (“right to be forgotten”).
• Restriction of processing.
• Data portability.
• Objection to processing.
• Withdrawal of consent, where processing is based on consent.

To exercise any of these rights, please contact us using the details provided below.

8. Cookies

Our website uses cookies to enhance user experience and analyze website traffic. For more information, please refer to our Cookie Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: info@holdenscs.co.uk
• Phone: 01254 505031
• Address: Pleasington Golf Club, Pleasington Ln, Blackburn BB2 5JF